You may receive a refund or credit on most items within 30 days of delivery. Items must be in their original packaging. Before we can accept your eligible return items, you must call us Toll-Free at (800) 559-7730 to obtain a Returned Merchandise Authorization (RMA) number. Write the number on the shipping label of each box to be returned so we'll know how to process your refund. Items returned to us without original and undamaged packaging, or without an RMA, will incur a 25% restocking fee. Returns beyond 30 days will not be accepted.

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Orders on weekends

If orders have been placed during weekends then these orders will be processed on the following business day.

RMA (Return Material Authorization)

An RMA number is required on all returns. All returns are subject to preapproval and are not an authorization of credit. If the return is honored, a 25% restock fee may be applied. If the return is not honored the item will be returned to the customer at their expense.

Defective items

All defective items must be confirmed defective with the factory, if found defective a replacement will be sent or an RMA issued for return.

Lost or damaged items

MyAED is not responsible for lost or damaged parcels.

Insurance precaution

Insure your return at the cost of the product in the event your return is lost or damaged

List of Return Requirements:

• An RMA number is Required.
• All packaging must be returned.
• All parts must be returned.
• All returns must be in original factory packaging and undamaged.
• Manufacturer's product packaging must be with no alterations.
• Customer is responsible for return shipping.
• Please send a detailed explanation about your return. Example: "Never used or Open" or "Wrong Item Ordered".
• When returning your order please write your RMA number on the outside of the shipping box. Not on Product package.
• We will not accept products that have been used.
• We will not offer returns on perishable items such as batteries and defibrillator pads.

If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resalable condition will be deducted from the total refund.

Please submit inquiries or requests for return related activities to:  Support@MyAED.com

MyAED strives for excellence and great service. Contact us for more information on shipping questions. Don't forget UPS ground shipping for AEDs and all orders $99 and over are always free within the 48 lower contiguous United States.

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Shipping Delivery

The following shipping methods are available: Standard Ground (4 – 6 business days), Second Day (2 business days), Next Day (1 business day) and Same Day (Local Pickup). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day, Next Day or Same Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we do not ship to Canada or other international addresses. Please note that orders could arrive in multiple packages.

Standard Ground

Orders delivered within the 48 contiguous states should arrive in 4 – 6 business days depending on delivery location.

Second Day

Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 12:00pm EST on a business day, and should arrive in 2 business days. Orders placed after 12:00pm EST will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery.

Next Day

Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 12:00pm EST on a business day, and should arrive in 1 business day. Orders placed after 12:00am EST will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery.

Shipping rates

To determine the cost of shipping for your order, follow these steps:

1. Add the items to your cart and select Checkout.
2. Enter or verify your shipping address.
3. Select your delivery method.

Your shipping cost will display based on your location and the delivery method you choose.

If your product requires alternative shipping methods you will be contacted after placing your order.

Shipping Restrictions

Due to Federal Aviation Administration (FAA) safety restrictions, items that contain regulated or hazardous materials cannot be shipped by air (Express or Rush); these items will be shipped via ground service 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Options

Our most up to date shipping options can bee seen on the checkout page

Expedited orders

Orders placed for expedited shipping (3 Day Select, 2nd Day Air, Next Day Air) before 12:00pm EST will be shipped the day they are placed. Expedited orders placed after 12:00pm EST will be shipped the following business day. (Applicable to in-stock items only)

Street addresses are required

Due to the nature of the contents shipped we only ship to business and residential addresses. We cannot ship to PO boxes.

Shipping charges

are based on the weight of the product(s) that are ordered and the destination "Ship To" zip code. We calculate these costs by using United Parcel Service's (UPS) rate calculator.

International shipping

We currently do not offer international shipping, if you decide to attempt international shipping you attempt to your own risk. MyAED cannot be held liable.

Refused shipment

All refused shipments, without prior approval, will be subject to a 25% restock fee. The customer will be responsible for return shipping charges.

Last updated: 09/30/2020

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the www.MyAED.com website (the "Service") operated by MyAED ("us", "we", or "our").

By purchasing products packed for Medical Professional Use Only, I acknowledge and certify that I am a trained medical professional authorized by Federal, State, and/or Local policies, rules, regulations, guidelines, protocols, and/or laws to purchase and use this product which is packaged for Use by Medical Professionals Only.

By ordering products packed for Medical Professional Use Only, customer warrants that they have the required training and authorizations to use this item. MyAED assumes no liability for its misuse.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

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Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, first name, last name, date of birth, address, shipping address, payment information.

Circumstances beyond MyAED reasonable control

MyAED will make every effort to perform MyAED obligations under the contract. However, MyAED cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, MyAED will perform our obligations as soon as reasonably possible.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Warranty

Products purchased as reflected on the Invoice carry only those warranties provided by their manufacturers. Company offers no additional warranties relating to Products.

Warranties contained herein do not apply to abuse, accident, acts of God, consumable parts, accessories, improper installation or operation, and/or normal wear and tear or aging.

EXCEPT AS SET FORTH HEREIN, THERE ARE NO OTHER EXPRESSED OR IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AS IT RELATES TO THE PRODUCTS. COMPANY’S SOLE OBLIGATION AND CUSTOMER’S EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY OR FOR ANY BREACH OF THE CONTRACT DOCUMENTS SHALL BE, AT COMPANY’S OPTION, TO REPAIR OR REPLACE THE PRODUCT. COMPANY SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOST PROFITS, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES REGARDLESS OF THE FORM OF THE ACTION OR THE THEORY OF RECOVERY, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. IN NO EVENT WILL COMPANY BE LIABLE FOR ANY DAMAGES OR NONCONFORMITY OF PRODUCTS TO THE EXTENT CAUSED EITHER DIRECTLY OR INDIRECTLY BY CUSTOMER OR ITS DESIGNATED REPRESENTATIVES, EMPLOYEES, CONTRACTORS, OR AGENTS.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring schedule.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by MyAED.

MyAed has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that MyAED shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

Restricted access

Access to certain areas of this website is restricted. MyAED reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at MyAED discretion.

If MyAED provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

MyAED may disable your user ID and password in MyAED sole discretion without notice or explanation.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Variation

MyAED may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

Breaches of these terms and conditions

Without prejudice to MyAED other rights under these terms and conditions, if you breach these terms and conditions in any way, MyAED may take such action as MyAED deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Assignment

MyAED may transfer, sub-contract or otherwise deal with MyAED's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

Indemnity

You hereby indemnify MyAED and undertake to keep MyAED indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by MyAED to a third party in settlement of a claim or dispute on the advice of MyAED's legal advisers) incurred or suffered by MyAED arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions]

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without MyAED's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without MyAED's express written consent.

License to use website

Unless otherwise stated, MyAED and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not

• republish material from this website (including republication on another website);
• sell, rent or sub-license material from the website;
• show any material from the website in public;
• reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
• edit or otherwise modify any material on the website; or
• redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

Copyright Notice

© 2020 MyAED. All rights reserved.

Trademarks

MyAED, the logo, and other trademarks are trademarks of MyAED and may not be used without written permission.

MyAED are registered in the U.S. Patent and Trademark Office. Images and symbols are the exclusive properties and trademarks or registered trademarks of MyAED.

The names of other companies, products and services are the property of their respective owners.

User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose. You grant to MyAED a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to MyAED the right to sub-license these rights, and the right to bring an action for infringement of these rights. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or MyAED or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. MyAED reserves the right to edit or remove any material submitted to this website, or stored on MyAED's servers, or hosted or published upon this website. [Notwithstanding MyAED's rights under these terms and conditions in relation to user content, MyAED does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

Dispute Resolution & Arbitration Agreement

Scope of the Arbitration Agreement. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and MyAED agree that any legal dispute between you and MyAED concerning or arising in any way out of a purchase from MyAED’ website, your enrollment and participation in any subscription or other program, any communications between you and MyAED, or your participation in any other program or service provided by MyAED shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. However, either you or MyAED may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. The term “dispute” means any dispute, action, claim, or other controversy between you and MyAED, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.

Informal Dispute Resolution. Either party asserting a dispute shall first try in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days in which to respond. Notice shall be made by first class or registered mail to MyAED at MyAED Consumer Care, 1201 US Hwy 1, #305C, North Palm Beach, FL 33408. Both you and MyAED agree that this dispute resolution procedure is a condition precedent which must be satisfied before initiating any arbitration against the other party.

Right to Opt Out of this Arbitration Agreement. You may opt out of this Arbitration Agreement within the first 30 days after the earliest of the first time you (a) make a purchase from our website; or (b) sign up for any program or service provided by MyAED. You may opt out by sending a letter to MyAED Consumer Care, 1201 US Hwy 1, #305C, North Palm Beach, FL 33408. You should include your printed name, mailing address, and the words “Reject Arbitration.”

How Arbitration Works. Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and MyAED agree otherwise, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with MyAED). If you live outside the United States, any arbitration will take place in Broward County, Florida, USA.

Waiver of Right to Bring Class Action and Representative Claims. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and MyAED also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and MyAED hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that the limitations of this paragraph are deemed invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration.

Governing Law and Other Terms. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the state or country of your residence, as determined by your mailing address on file with MyAED, will govern. MyAED may revise the Arbitration Agreement from time-to-time. Revised Arbitration Agreement will apply to the use of this website from the date of the publication of the revised Arbitration Agreement on this website. Please check this page regularly to ensure you are familiar with the current version. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement, including whether any dispute falls within its scope. However, the parties agree that any issue concerning the validity of the class action/representative waiver above must be decided by a court, and an arbitrator does not have authority to consider the validity of the waiver.

Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.